Refund Policy

Overview

Thank you for using SETGO. This Refund Policy applies only to payments made directly to SETGO for Featured Listings and Subscription Plans. SETGO does not process payments for services, rentals, or marketplace transactions between users.

1. Featured Listings

Non-Refundable

Once a Featured Listing is activated and visible on the platform, the payment is non-refundable. This is because the listing immediately receives priority placement and visibility benefits.

Exceptions

• If the listing fails to go live due to a technical error on SETGO's platform
• If SETGO removes the listing for platform policy violations (refund at SETGO's discretion)

Duration

Featured Listings are active for the purchased duration (e.g., 7 days). No partial refunds for early removal or plan changes.

2. Subscription Plans

Free Plan

The Free plan has no cost and no refunds apply.

Paid Plans (Monthly/Yearly)

Paid subscription plans may be cancelled at any time. Refunds are handled as follows:

• Monthly plans: Prorated refund for unused full months
• Yearly plans: Prorated refund for unused full months
• Lifetime plans: No refunds after 30 days from purchase
• Current billing period: No refund for the current active month/period

Cancellation

You may cancel your subscription at any time from your Provider Subscription page. The plan remains active until the end of the current billing period. No further charges will be made after cancellation.

3. Refund Process

1. Request: Contact SETGO support at [email protected] with your transaction details
2. Review: SETGO reviews within 3-5 business days
3. Decision: Approved, partial, or denied with explanation
4. Processing: Approved refunds processed within 5-10 business days to original payment method

4. Refund Timelines

5. What SETGO Does Not Refund

SETGO is not responsible for and does not provide refunds for:

• Payments between users (service fees, rental payments, marketplace purchases)
• Disputes between service providers and customers
• Rental security deposits or rental agreements
• Marketplace goods that are defective, not as described, or not delivered
• Change of mind after Featured Listing activation
• Subscription fees for the current active billing period

These transactions are between users. SETGO only provides the platform. Disputes should be resolved directly between parties or through appropriate consumer protection channels.

6. Contact Us

For refund requests or questions about this policy: